Perception and Emotional Response

I hired a person to do a big cleaning job. I told them it was going to be a lot of work. I wasn’t getting into the why of it with a cleaning crew, but I told them it was not normal for my family to leave such a mess. I offered to pay more than the quote. The person said no to the extra money after they saw how big the project was and said they could do it. A few minutes later I get a message they are not going to do it after all and further more would not work for me in the future. It wasn’t that they couldn’t do it, but that they didn’t want to.

You work at a cleaning service. Dirt, junk, trash, and clutter that’s your money right? How can something be too dirty? That’s like saying it’s got too much money in it?

I told them it’s a big job, offered to pay more, still they didn’t “want” to do it. This wasn’t about the job being to big, it was about their emotional response.

I appreciate the honesty, but not the judgment.

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